Is Delta using COVID-19 as an excuse to give bad service and save money?
Finishing up my first trip since March and I see a lot of differences that Delta is blaming on the virus, but appears mainly to save money.
My list
1) 9 hour hold times on the so-called ‘elite’ number.
2) Serving ziplock bags with bottled water and random snacks. They could still give out unopened alcohol miniatures and mixers,
3) They seem to be able to serve mixed drinks in the few SkyClubs that are open, but the food choices are basically the prepackaged stuff they have on planes, when they could have sealed prepared items like they use for First Class dinners.
4) Upgrade lists that apparently still include blocked seats, so they are basically worthless.
5) Short staffing airports so that gate agents don’t appear sometimes until after the scheduled boarding times.
I’m sure that there’s more, but that’s what I’ve experienced so far...