Originally Posted by AlanA

Well, I can login and it correctly identifies my booking, but ,how on earth do you pay for it? My miles are still in my account it identifies the flights, but not how to pay the taxes and miles

wifes is even more weird, cannot login as it says her password is incorrect, she’s tried resetting her password but it says no email address connected, even though it has been for years.
same issue if she tried her FC number