Originally Posted by CALMSP

I've used it and always look to book it where they have locations. The biggest struggle that I've had is getting points/nights. The Marriott personnel on the other line while trying to get credit after the stay literally never seem to know what H&V is and think that I booked on a third party website and therefore not part of Marriott. After a month of "researching" by Marriott personnel they were unable to verify my stay as I did not have an 8 digit confirmation number (H&V generates a larger confirmation number) and they were refusing my request. So I emailed a dummy Arne email and someone called immediately and they looked into it but she was unable to verify where I stayed and after 2 more weeks simply said, "ok, we are unable to verify, but as a good will gesture we'll credit you with 5 nights and 25,000 points". Nights were accurate but points was more than what I would have been credited with.

Now, with all this going on, its been a while, but hopefully others have a better experience.