Originally Posted by
UKtravelbear
Given the current circumstances what would normally be a speedy fix is obviously taking a lot longer to resolve because of the restrictions on peoples movements,
That isn't obvious. In this day and age the vast majority of IT issues can be resolved remotely with no need to physically move folks around. I work in IT in an organization that is hardly cutting edge and we have continued (and indeed grown) our operations with 98+% of our IT folks working remotely full-time since late February.