Have read Wiki and still none the wiser on this situation...
Scenario had a non refundable booking in Naples for June, cannot get there so contacted for credit voucher as per wiki told can use for new reservation through to June 2021.
Question is this...
How do you do the booking?
Use Accor app and book refundable rate and contact hotel to get credit applied?
OR contact hotel to make the reservation and they will add it to the Accor system?
Also while original booking was in June, can I wait until July to make the new reservation since need to get calendar for 2021 figured out and co-ordinate with work and family etc
Big apology if this was answered elsewhere, have been following the Accor situation intermittently and read things here a few times but don't recall seeing these questions.