Old May 26, 20, 6:23 pm
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Originally Posted by mia View Post
I doubt that this is an IT problem, but rather that there is no incentive for any individual employee to read, research or reply, and so they move on to the easier cases.
That seems a bit odd for a company that touts "dedicated concierge" service. And it would be one thing if they ignored me entirely (I would be totally fine with that), but they keep sending me communications about how they haven't heard back from me, when they have. That's why I think it's an IT issue.
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