Originally Posted by
Joes
Had a rental today in local Manhattan Hertz office. Only one person at a time allowed in so there was a line of over 30 people waiting along the sidewalk all with reservations.
More than a two hour wait to pick up a car!
Only one person working in the entire garage to get the cars and take in rentals.......
Unfortunately, this is not unusual in Manhattan locations around holiday weekends. I have experienced something similar, i.e. one agent only, multiple times during the past few years. 30 is a bit extreme but 5-10 waiting is not unusual. The only difference was no restriction on number of renters in office.