FlyerTalk Forums - View Single Post - Issue with Hertz Manhattan Branch
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Old May 25, 2020, 9:17 am
  #4  
TerryK
FlyerTalk Evangelist
 
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,461
Originally Posted by Joes
Had a rental today in local Manhattan Hertz office. Only one person at a time allowed in so there was a line of over 30 people waiting along the sidewalk all with reservations.
More than a two hour wait to pick up a car!
Only one person working in the entire garage to get the cars and take in rentals.......
Unfortunately, this is not unusual in Manhattan locations around holiday weekends. I have experienced something similar, i.e. one agent only, multiple times during the past few years. 30 is a bit extreme but 5-10 waiting is not unusual. The only difference was no restriction on number of renters in office.
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