Originally Posted by
Maelstrom
I see no issue with a no-show fee. If the guest has not contacted the hotel to inform them of their requirement to change or cancel the booking, it is reasonable for them to assume the guest will be staying, and to charge a no-show fee accordingly.
Of course, the hotel needs to be able to be contacted, which has been an issue with many of the hotels over this period. Going three weeks without a reply contact from the hotel is unacceptable - even if the hotel is closed, the generic reservations email should be getting monitored.
I guess some travelers may just give up with the difficulty of the ALL non refundable policy and then do a no show. Guess they may well be in for a surprise on their CC.