Originally Posted by Maelstrom

I see no issue with a no-show fee. If the guest has not contacted the hotel to inform them of their requirement to change or cancel the booking, it is reasonable for them to assume the guest will be staying, and to charge a no-show fee accordingly.

Of course, the hotel needs to be able to be contacted, which has been an issue with many of the hotels over this period. Going three weeks without a reply contact from the hotel is unacceptable - even if the hotel is closed, the generic reservations email should be getting monitored.