Two of my three flights now say there has been a change and I need to choose a new flight when I login to them, and on the phone, they confirmed they have been cancelled. However, there is no email. They are already gone from the system as you can't book them and this alert shows when you login to the booking.
Will I definitely be ok to do the voucher followed by cash refund procedure online? I am just hesitant since no email has actually come yet and the form says it is also for voluntary refunds too (which would only give me 30%). Will I be ok to proceed or should I wait a few days to see if a cancellation email comes through? I am surprised it has not yet.