Originally Posted by
brewdog11
Very fair point. I try to post on FT in order to provide data points and inform other pax on how to educate AA service employees on their own airline's service policies.
I will write in and follow up on here. Maybe it will make a difference this time, but I'm skeptical.
Thank you! It might not make a difference in the short term and the form response probably won't give you any satisfaction but, over the long run, it will make a difference. The only way that bad FAs will ever be disciplined is if enough specific complaints are received.