Thanks CWS. I get it and you share my frustration, the trouble is that it is not the agent. It is the Amex fares team, inc the senior manager and also the Sydney BA office and fares support which keep on pushing it back to BWC and to collect a fare difference. The trouble with being out in the colonies, and god knows how many decisions are being adversely affected by either a lack of alignment, or a local decision to quietly prefer the option of vouchers or open dated tckets?
The agent even phoned BA sales support in the UK, who agreed with no fare colection, but refused to provide any further clarification in writing and could not see what the issue was...
KF