FlyerTalk Forums - View Single Post - mileage redemption cancellation experience
Old May 19, 2020, 6:18 pm
  #5  
BJfly
 
Join Date: Jun 2004
Posts: 275
Originally Posted by Burj
I assume you called the U.S. number? What did you select from the automated menu?

I've tried contacting them through WhatsApp two days ago, but haven't heard back yet. Sounds like I just need to suck it up and call them and wait on hold.....
Yes. I used the US number. The chatbox, text, and email approaches all were a big fail. I can't recall which prompt I picked. But I just put the phone on speaker and waited, and the rest is as described in my initial post.

BJFly
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