I had a situation where I booked a few tickets for a family trip to orlando that got canceled due to covid 19 uncertainty with disney remaining closed, I tried to change the flights to an international flight to preserve the ebci which you of course can't do. I reached out to swa on fb messenger trying to salvage anything and they graciously offered a luv voucher which was way more than I was expecting or entitled to, these kind gesture are why I love and continue to fly wn.