How will my Avios be deducted?
If you donate via the buttons with specific amounts – please allow up to 24 hours for your donation to display in your account. If you’d like to specify your own amount via the online form - this will be reflected in your Avios balance within five days. When viewing all transactions you will see – “Avios adjustment NHS thank you appeal” – appear under the description column.

Where will my Avios go?
Every single Avios raised will go to nominated NHS workers after this difficult period. Each nominated worker will receive 60,000 Avios so the more Avios raised, the more workers we can thank.

Which NHS workers are you helping?
You will be helping NHS workers from across the UK, from over 250 NHS hospital trusts, ambulance trusts and other healthcare organisations involved in the response to the Covid-19 pandemic.

How will the NHS decide who to pick?
Avios awards will be divided across the hospitals, ambulance and healthcare organisations, and workers will be nominated by Trust management teams.

When will the Avios be received by the NHS staff?
Avios Group are working with the NHS management teams over the coming months to allocate the Avios to the different Trusts, which will happen after the customer donation campaign has finished in June. The NHS trusts will nominate their colleagues at different times over the remainder of 2020, as the care peak subsides.

Why are Avios only supporting NHS workers and not other key workers?
Avios value the contribution that all our key workers are making in the fight against Covid-19 but have chosen, in this instance, to focus on NHS workers.

How many NHS workers can we help?
Avios have kick-started this appeal by donating 210 million Avios, which is enough to reward at least 3,500 workers - but with your help, they’d love to reach many more.

Can the donation be completed via the call centres?
Donations can only be made on ba.com, there is no ability for the call centres will be unable to process any Avios donations.

Will a donation of Avios count as an activity to avoid a Member’s account from expiring?
Any spend on an account counts towards activity. This means if a member donates Avios, it will count as an activity on their account and extend their expiry date.

I get an error message when selecting a donation option, what does it mean?
This might be due to a technical error - please try again later. If the error persists, please use this form to submit your donation manually.