FlyerTalk Forums - View Single Post - Swiss cancelled my flight, wants to charge me 300EUR to fly my return
Old May 16, 2020, 6:59 am
  #4  
Sasha8
 
Join Date: Jun 2016
Programs: Aeroplan, Skymiles, Frlying blue, Alaska
Posts: 2
Thanks a lot everyone for your help, I spend many hours yesterday on the phone wait, some Swiss rep answered on twitter saying they were sorry but not offering any help, I then talked to an agent on the Europe line who told me I had to stay stranded in the country until Swiss would reopen their flights, maybe in June or July and that even putting me on an Air Canada flight for an extra fee was impossible ! I then called the American hotline for Swiss and ended up with a rep who immediately rebooked me on a direct Air Canada flight at the date of my choosing for zero extra fee ! So long story short, after talking with 6-7 different reps over the course of a week, I finally found one who did what they were supposed to do given that they cancelled my flight, that is to rebook me for free at the date I chose.

I appreciate your support !
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