Originally Posted by
warakorn
This is BS!
Ryanair didn't even take more than 24 hours to dispute a chargeback request. Ryanair has provided the card issueing bank with a 20-page statement, with screenshots of the booking tools with the specific booking details.
What it tells me -> there is enough staff there to access the critical systems.
To some extend, MOL is right, their processing capacity is probably not built for this situation. However, rather than try to increase capacity in the refund process they just let it flow.
But they still put all the usual resources in to fighting charge backs. Based on their normal business model, I would imagine that is a department that has always been very well built.