FYI, regardless of what people may think of him, Michael O'Leary (CEO Ryanair) gave an interesting interview on BBC the other day, saying that in a usual month, they processed around 10000 refunds with full staff in that department. As of April, they have 30 Million refunds so far to process, with about 10% of that staff working because of lockdown. The numbers sound plausible.
This is BS!
Ryanair didn't even take more than 24 hours to dispute a chargeback request. Ryanair has provided the card issueing bank with a 20-page statement, with screenshots of the booking tools with the specific booking details.
What it tells me -> there is enough staff there to access the critical systems.