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Old May 14, 20, 10:05 am
  #28  
jsloan
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Join Date: Oct 2001
Location: Austin, TX
Posts: 14,068
Originally Posted by Dave_C View Post
Is this in the CoC anywhere? Iíve got a booking for the end of June from SFO to SEA that has changed from mainline to UAX. It was a separate ticket designed to connect from LX (which Iím waiting to be cancelled too). I only paid £80 one way for it, so hardly the end of the world, but would be great to be able to get my money back if possible.
It isn't. In fact, the CoC claims that UA can switch carriers at their election. However, cfischer's statement is based upon longstanding DOT guidance that the operating carrier must be disclosed at the time of booking. Prior to COVID, it wouldn't have been a problem to get a refund under this situation. Recently, though, there are several reports of UA insisting that people had to take partner flights, and subsequent DOT complaints. I don't think we've heard the results of those complaints yet.

IMO, the law is clearly on your side if you request a refund, but you may need to go through a DOT complaint to get it.
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