Originally Posted by
SB177A
#Flying Yan - just what gesture of goodwill were you expecting?
Sorry, but if you are not happy, write in to complain about the customer services and missing products. Not asking for compensation. Jeeez!
Most reputable Airlines will have a procedure in place for this type of situation. British Airways will offer a few thousands miles. Singapore Airlines will offert a voucher to spend on duty free... those are just a few example of immediate service recovery in-flight.
Good for you folks if you are not looking for compensation, but personally, when I pay a premium price for a premium product and I don’t receive the advertised product, I do expect some kind of gesture.
Let’s agree to disagree if you have different views...