FlyerTalk Forums - View Single Post - Business Class - No Champagne
View Single Post
Old May 14, 2020, 12:15 am
  #15  
FlyingYan
 
Join Date: Dec 2008
Location: Kuala Lumpur, Malaysia
Programs: BA Gold, TK*G, Flying Blue Gold, MH Enrich Platinum, Hilton Diamond, Marriott Platinum
Posts: 157
Originally Posted by SB177A
#Flying Yan - just what gesture of goodwill were you expecting?

Sorry, but if you are not happy, write in to complain about the customer services and missing products. Not asking for compensation. Jeeez!
Most reputable Airlines will have a procedure in place for this type of situation. British Airways will offer a few thousands miles. Singapore Airlines will offert a voucher to spend on duty free... those are just a few example of immediate service recovery in-flight.
Good for you folks if you are not looking for compensation, but personally, when I pay a premium price for a premium product and I don’t receive the advertised product, I do expect some kind of gesture.
Let’s agree to disagree if you have different views...
FlyingYan is offline