maybe I just got lucky.. had a series of tickets booked, purchased both on AA and BA... of course all flights canceled.
BA, on line of course is pushing towards a voucher.. tried BA, both USA lines and England lines.. was not even able to get thru.. called their HKG line.. got thru in a few minutes, refunds issued, CC refunded in 7 days
AA, kept pushing me to the website... but with a few tickets, the process was a pain... called AA on a Sunday morning.. the agent was great.. she was able to process the refund... CC refunded in 9 days.. SWU back in account in 7 days
sorry to hear AA is giving a lot of passengers the run around