Originally Posted by
GNRMatt
The call center is not empowered to handle these types of things. You're right that a month is ridiculous, and it didn't take anywhere close to that for me to get refunds. I'd suggest trying to write in via the website or contacting them through Twitter for a response before attempting a chargeback on your credit card.
Good advice here. I had to wait 28 calendar days between cancelling the flight and finally receiving the email which states "your refund is complete". Send a direct message to the Twitter team; they'll respond and confirm that the refund request is "under review".