I think I'm late to the party on this question, but I'm trying to get a refund from a flight in June that the departure time was changed to 5 hours later and return 3 hours later. These changes fall well outside of limits (90 mins?) so a refund should be permitted, right? Why can't I just do this on the website??? Is filling out that form and waiting the only option?
I tried calling, and as a GM my hold time is estimated at 5 hours....