Originally Posted by
SouthernDiscomfort
Data point update: I submitted a refund request for 3 tix on 4/5/2020 and today (5/4/2020) I got a email notification that my refund had been processed. Using the Check Refund Status site I see that the refund was approved for *one* of the tickets, and the other two are still showing a Pending status.
I just spent 40 minutes waiting for an agent on the DL website messaging service. After I explained the situation that 2 of the 3 tix on the itinerary were still stuck in Pending, the agent was apologetic and processed them for refund, and I immediately got the confirmation emails. I'd expect the credits to hit the card in the next couple of days based on the experience for the first ticket earlier this week.