Originally Posted by
cottonpatch
Yep...I had a Refund department person hang up on me and terminated my 4/13 refund request. I think I was asking too many questions. Had to call back and restart my clock on 4/22. Really inappropriate behavior on behalf of DL by the refund department. Rogue employees taking punitive action against customers.
Another way to look at it:
I got through on the phone today to move my non-fund flight to next month. I knew what I wanted and they gave it to me. But then I started some small talk and they terminated the connection.
I suspect the agents are very much over-worked, so you really need to make it easy for them by specifying what you want in as short a time as possible. and keep the questions to a minimum and on point