I don't have a problem with the communication. It was timely and I assume that most people with bookings at this time will not be traveling at all and will not be looking at alternate accommodations. I doubt that they are even able to offer you any alternate accomodation as no one knows at the moment what the UK phase 2 will even look like (if phase 2 even starts). I assume the GM directed you to reservations if you are still going to be traveling for those dates? For those few that will be continuing their travel at the same time, directing them to call reservations is probably best, as there are, and will probably be, very limited alternatives.