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Old Apr 27, 2020, 5:27 am
  #5  
LondonElite
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Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Originally Posted by mrandery
Actually, I needed the same help

Fare basis is KOW4Z

For a flight from JNB to SZK and back

I recall it was refundable, but I can't find any proof of that and SAA customer service is now impossible to reach
Here you go:

CANCELLATIONS

ANY TIME
CANCELLATIONS PERMITTED.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
A REFUND WILL BE MADE TO AN AMOUNT EQUAL TO THE
UNUSED PORTION OF THE TICKET LESS ADMINISTRATION
FEE AND APPLICABLE VAT.
---
REFUND THE FARE LESS THE SECTORS ALREADY
TRAVELLED.
---
IF PASSENGER REQUESTS REFUND AFTER PASSENGER
NO SHOWS ON FLIGHT BOOKED THE TICKETED SECTOR
ON WHICH THE PASSENGER NO SHOWED ON IS NON-
REFUNDABLE.
---
WAIVED FOR ILLNESS OR DEATH OF PASSENGER OR
FAMILY MEMBER.
NOTE-
WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE OR
MEDICAL CERTIFICATE.
----
THE YQ CARRIER IMPOSED FEES ARE REFUNDABLE.
REFUND OF UNUSED TAXES PAID TO THIRD PARTIES
PERMITTED.

CHANGES

ANY TIME
CHANGES PERMITTED.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
CHANGES PERMITTED SUBJECT TO THE APPLICABLE
BOOKING CLASS BEING AVAILABLE. IF THE APPLICABLE
BOOKING CLASS IS NOT AVAILABLE UPGRADE PERMITTED
TO ANY HIGHER FARE OR CABIN.
----
IF CHANGES ARE MADE TO THE FIRST TICKETED
FLIGHT COUPON THE ITINERARY- MUST BE REPRICED
USING CURRENT FARES AT TIME OF CHANGE.
----
IF PASSENGER NO SHOWS ON FLIGHT BOOKED -
CHANGES PERMITTED FREE OF CHARGE ON DAY OF
DEPARTURE ONLY.
PASSENGER IS ALLOWED TO NO-SHOW AND TRAVEL ON
INITIAL DAY OF DEPARTURE WITHOUT ANY PENALTY.
IF PASSENGER NO SHOWS AND REQUESTS AFTER DEPARTURE
TO BE REBOOKED FOR ANOTHER DATE THEN THE PASSENGER
FORFEITS THE TICKETED SECTOR ON WHICH THE
PASSENGER NO-SHOWED.
----
WAIVED FOR ILLNESS OR DEATH OF PASSENGER OR
FAMILY MEMBER.
NOTE-
WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE OR
MEDICAL CERTIFICATE.
----
REVALIDATION/REISSUE MUST BE MADE WITHIN 72 HOURS
AFTER CHANGE OF RESERVATION BUT NOT LATER THAN
DEPARTURE OF THE ORIGINAL FLIGHT BEING CHANGED.
IF NOT DONE WITHIN 72 HOURS TICKET WILL ONLY BE
VALID FOR REFUND OR NOT APPLICABLE AT ALL.
----
CHANGE CAN BE DONE IN SAME OR HIGHER BOOKING
CLASS. THE FARE MUST BE EQUAL OR HIGHER THAN THE
PREVIOUS FARE. WHEN A CHANGE RESULTS IN A LOWER
FARE NO CREDIT/REFUND OF THE RESIDUAL AMOUNT WILL
BE MADE. ALL RULE PROVISIONS OF THE NEW TICKETED
FARE MUST BE ADHERED TO.
----
VOLUNTARY CHANGES BEFORE DEPARTURE OF THE FIRST
TICKETED FLIGHT SEGMENT WILL BE SUBJECT TO ANY
FARE DIFFERENCE APPLICABLE TO THE NEW DATE OF
TRAVEL.
----
EMDS NOT PERMITTED FOR FURTHER TRANSPRTATION.
----
REROUTING PERMITTED.
----
STANDBY NOT PERMITTED.
----
ANY SA OPERATED FLIGHT AND/SA FLIGHT OPERATED BY
SA EXPRESS/AIRLINK MAY BE INTERCHANGEABLE
WITH EACH OTHER STILL ADHERING TO THE PENALTY
CONDITIONS.
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