Originally Posted by
JetAway
SQ replaced my cancelled SIN/FRA/JFK Suites award ticket with an "open ticket" valid until the end of March, 2021. How do I use this? Do I have to find new award space (unlikely) before I can use this ticket? I had asked for a mileage refund but they issued this instead.
Yes you do. You need to find flights with space then call SQ to book those flight(s).
My SIN-NRT F returns were cancelled and I couldn't get SQ to open up additional saver space on future date(s) which I could travel so I got them to do a redeposit and booked J instead.