Originally Posted by
jimmyz1
Super surprise today- a very nice lady from AA called me about my upcoming flight today- she stated that in addition to concierge key they are reaching out to executive plat people as well given the slow down in travel- amazing customer service- was able to tell me I could park at PHL for free which saved me a shuttle trip.
Anyone else experience the same thing??
This happened to a friend of mine who is also Executive Platinum. He is a promoter and had bought three tickets for entertainers from outside the country. The nice lady was reviewing his upcoming trips and recommended that he cancel the trips and call the Executive Platinum line to get it refunded afterwards. The airline then canceled the flight the next day and refuses to give him a refund and would only issue a credit. Now the entertainers are now back in Brazil and there is no chance of them ever using that credit. He was planning on waiting for the flight to be canceled until this nice lady called! Now he just gave money to AA and will get nothing in return.