Originally Posted by
DrMilano
Explains why Delta will not refund two cancelled international flights, as their new business model is also to hold on to customers money despite a warning from the DOT.
Amex (and I'm sure Visa) to the rescue. You are entitled to the refund so you can do a chargeback rather than wait out their clock. I was told 14 days, then 30, then 45 days. I wasn't floating Delta over $5000.