FlyerTalk Forums - View Single Post - KLM refund
Thread: KLM refund
View Single Post
Old Apr 22, 2020, 12:26 am
  #39  
mfkne
 
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,379
Originally Posted by johan rebel
The European Commission has warned Dutch cabinet minister Van Nieuwenhuizen that EC 261 has to be followed. No ifs, no buts. Airlines have to refund tickets if the customer so desires, and if the Dutch government refuses to enforce EC 261 then the EC will start procedures against it.

Source (in Dutch).

Johan
Great quote also in https://www.upinthesky.nl/2020/04/21...oronavoucher/:

Een woordvoerster van het ministerie zegt met de Commissie te delen dat mensen recht hebben op een teruggave van het geld: “Dat recht blijft overeind, we doen alleen een beroep op reizigers om, als het even kan, een voucher te accepteren. [...]
Translation: A spokesperson for the concerned ministry says that they agree with the commission that passengers have the right to a refund. That right remains, we just urge travelers to accept a voucher if at all possible”.

Well, I guess if you have two options and are flat out refused one of them you’re not being denied the other option, no, you’re just being urged to use the one that’s left.

Goodness, they need to go to a good chiropractor after this is over, with all this bending over backwards that’s necessary to come up with this.
mfkne is offline