View Single Post
Old Apr 19, 20, 7:43 pm
  #15  
GagaPilot
 
Join Date: Feb 2015
Location: ANC
Programs: DL PM
Posts: 853
Posting an update to my post a few days ago about a COVID-19 related dispute involving TicketMaster and disputing the charge with Amex:

This morning the credit/adjustment appeared on my Amex account mobile app for the full amount of the tickets, $630.20, as well as a small amount of interest charges returned.

Tonight I checked the full website and there was a note on the home screen that my account had been credited per the dispute. When I reviewed the dispute, it was now showing open again (whereas the day I filed it displayed as "closed" minutes after I filed it). It said the investigation was underway and they would advise with updates.

So, it does appear that the $630.20 was indeed a provisional credit, however the initial communications failed to say so. I'm not concerned - based on the documentation I submitted there should be no question. It does give me the option to close the dispute, which will be helpful if TicketMaster does end up refunding at some point.
GagaPilot is offline