Originally Posted by
MSPeconomist
The plaintiff seems to have purchased the tickets through an OLTA.
This is ironic/sad as DL seems to be handling the cancellations/refunds/vouchers so much better than their competitors, especially with the "just no show and we'll convert your ticket to a voucher automatically" process that DL initiated when their phone lines were swamped.
I haven't found DL to be better than AA or UA with refunding tickets in my own experience during this crisis, although I'm only one person.