Originally Posted by nldogbert

my experience on a ticket where flights were cancelled by BA, but as indicated by others, they have their crazy "administration" fees which meant the 100+ GBP ticket would result in less than 30 GBP money back, so I took the option of the voucher (which was also offered) valid for a year and only valid for BA flights and can only be done via them. It seems to be a 125-stock voucher, so might try in the future to call BA directly to see if I can book it with them.

Based on my experience, I will most probably NOT book with them anymore unless the price difference is significant. I do understand that they are acting as the middle person, but taking 75% for their admin fees is rather ridiculous when the airlines is giving back 100% refund.

Cheers!