blitzen

I tried to book points and cash > threw an error so I tried again > same error
so I booked a hotline > next day I noticed they processed both attempts so I cancelled (and didn’t complain)
but that was a year or two ago and to my disadvantage
sighed up for ever special deal that appeared in my account but rarely used one
bought points left and right but that was all in official offers I got in emails and always hit the official limit
used points normal. paid my yearly cc fees. renewed my ambassador.
reserved point breaks and used 3/4 of them and cancelled the others weeks in advance
planned a japan trip and had bookings (and $ upgrade agreements) but had to cancel due to covid
Asked about a free night extension due to covid
looked into my account a few weeks back and there was a "get 25k points or gift platinum" due to being Spire and chose the 25k points (earned spire a few years back and the Ambassador renewal kept it on my account). So if that was the problem then it is their fault it was given to me as a choice and I used it.