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Old Apr 17, 20, 1:14 pm
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL DM 1MM, Hilton Gold, Starwood Gold, Amex Plat
Posts: 1,630
COVID-19 related disputes

Are any of the users here involved in disputes/chargebacks regarding covid-19 related cancellations? Just wondering if others have had completed outcomes yet.

I filed two disputes on March 14 over carrier-initiated flight cancellations that refused to provide refunds. SQ and AM. The SQ investigation completed in my favor in 21 days (I think this means SQ just didn't respond) but the AM is still ticking along. I've seen language popping up on various Amex web pages that have led me to suspect Amex may be preparing to side with airlines broadly on disputes. So, I'm interested to share notes on how others' disputes have gone.
angra is offline