So my flight SNA-ATL-JNB on 5/6 is cancelled, my wife got an email to that effect (I did not). I called DL yesterday to get as refund, got through in less than 5 minutes and the rep reminded me I could have an eCredit (which I politely declined) and she went on to process the refund without a fuss.
At the end of the call she said that we should see the credit to the original cards (I used a business one for myself and personal one for Mrs t,), and that I'd get an email shortly to confirm. The refund would take '7-21 days', but likely less than 14...
All well and good.
Except, I never got the confirmation email, and my wallet shows a $100 eCredit. There's also an unused eTicket in there, valid until 5/31/21, which I assume if the ticket (no value available).
Do you think I should call in again, or wait and see how things move?
(Also, I don't think the two GUCs I used have been redeposited. Should I expect to see those?)
Thanks team, keep safe!