Old Apr 15, 20, 8:24 am
Join Date: Jan 2011
Location: UK
Programs: BA Executive Club
Posts: 50
Yes, have experienced same issues as vintagepilot. Unless you receive an email confirming cancellation (which is not consistently sent) then there is no clarity and no evidence that you have actually cancelled. I am making a note of the time/date and name of the person I speak to each time I cancel (have had to cancel 8 trips so far).
ademanuele is offline