Old Apr 15, 20, 7:47 am
  #13  
Confus
 
Join Date: Nov 2017
Posts: 748
Res/change fees are non-refundable so wonít be added to the total but any additional value collected is and will be.
So if the original price paid was £250, you upgraded for £70 but later paid a £35 change fee for whatever reason, you would have £320 in the voucher.

Yes it would be nice if the emails could specify this. But given the speed with which this system had to be set up and the mechanism through which it was required to be handled, you can understand why they werenít able to do it. For the vast majority of people itíll be easy as they just make a booking and then donít change it so the original amount will always be correct.
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