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Thread: Aeromexico - How do I get them to refund ticket for cancelled flight
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Old Apr 14, 2020, 5:10 pm
  #15  
jjbiv
 
Join Date: Oct 2002
Location: TOL
Posts: 743
Originally Posted by angra
jjbiv - have you found that the email point of contact for Profeco is OK with submissions in English?

I had an online chat with Profeco yesterday and they seem profoundly uninterested in supporting my scenario. But Jase76 's is a lot more blatant.
Yes, the extranjeros (foreigners) email address is competent when communicating in English. PROFECO has a department called CARE which is dedicated to helping foreign consumers with their issues. Here is their site in English which provides an overview of the process: https://www.gob.mx/profeco/documento...tate=published and here is the complaint form to use: https://www.gob.mx/cms/uploads/attac...extranjero.pdf.
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