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Thread: COVID-19: waivers for award tickets
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Old Apr 12, 2020, 2:05 am
  #71  
Goldorak
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Join Date: Aug 2009
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Originally Posted by time_stamp
My award flight for June was just cancelled by KLM. Do I actually need to go through the whole refund request process or will my miles and fees be automatically refunded? The email(s) KLM sent me is low on details. It says I can start the process through My Trip on the KLM website, but my reservation is completely missing from the website now.
You'd better call them to make sure your case is processed as you wish.
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