FlyerTalk Forums - View Single Post - COVID-19: refund provided as voucher (for non refundable fares)

Apr 9, 2020, 2:44 pm

#236

johan rebel

FlyerTalk Evangelist

Join Date: Oct 2000

Posts: 14,352

Quote:

Originally Posted by siw

So KLM are putting the governments on the side of the airline and not the customer.

Airlines Must Issue CoronaVirus Cancellation Refunds, Says EU

"The airlines have to offer passengers a choice between a reimbursement or a rerouting,” said a Commission spokesperson. “Passenger rights are protected by law in the European Union."

Johan

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