FlyerTalk Forums - View Single Post - COVID-19: refund provided as voucher (for non refundable fares)

Apr 9, 2020, 1:11 pm

#232

Goldorak

FlyerTalk Evangelist

Join Date: Aug 2009

Location: Paris, France

Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond

Posts: 21,922

Quote:

Originally Posted by mikem004

I requested a travel voucher online from KLM on 3rd April. The system message said it could take "more than a week".

1 to 2 weeks wait would be fine by me. I'm not going anywhere. But some posters have said that they needed to follow up with a phone call to AF/KL to get the voucher.
I'll wait for 10 day working days and then call them.
The phrase "more than a week" could actually mean three months!

Quote:

Originally Posted by HeartFist

One would think that it cannot be too hard to automatically create a voucher with the data available in the system. "More than a week" is a joke.

I had a trip to TXL booked for early may. I received the cancellation notification by email and sms with a link to claim for a voucher. Two clicks and a few fields to fill in a form and I received the voucher by email. No need to call. Whole process took less than 2 min

.

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