Originally Posted by
GNRMatt
Did you put in a refund request at prefunds.aa.com? If you didn't, then nothing will ever show under the status for it and you'll never get a refund. Once you cancel the ticket, you MUST put the refund request in at that site on your own (an agent cannot do this for you unless you have some type of disability preventing you from doing so). I've already done this for tickets with schedule changes and have not had an issue getting a full refund to my credit card.
This isn't true (at least as of ~2-3 weeks ago). I put in a refund request via the EXP phone line, it never showed up on prefunds refund status page during the review period, but once it was approved it showed up and I received my money 4 days later.