FlyerTalk Forums - View Single Post - Are VS currently paying out on agreed refunds ?
Old Apr 8, 2020, 8:26 am
  #14  
36902BRF
 
Join Date: Aug 2013
Posts: 1,691
Originally Posted by Duke787
It has been roughly 30 days (March 10) since I canceled our ORD - TYO NH F award tickets and I have not received the refund. I did email to follow-up (there is a case number that exists) and was told it could take up to 90 days and they "were investigating."

The ticket was purchased last May so unfortunately not much I can do on a chargeback standpoint, AMEX advised they no longer hold those funds (which makes sense since the charge is 10 months old) so they have no way to force VS to resolve the situation and I've just got to wait for them to get to it.
I personally would push Amex on this (try call or chat and if that fails, send a written request). VS is seeking a bailout in part because CC companies are holding on to more dollars due to the VS in order to pay out chargebacks. They might not be holding your exact dollars but money is fungible and Amex is no doubt sitting on VS funds at this time.
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