I can imagine VS are in a very difficult place right now. Do they refund customers in a timely manner, burn through their valuable cash / go out of business, or do they risk damaging the relationship with their customers by being very slow returning peoples hard earned money?
I'm surprised that there hasn't been a stronger incentive for people to take a voucher over refund. I'm sure that if VS added a 25% to 30% bonus that would tip the scales for many?