FlyerTalk Forums - View Single Post - 3 of 4 flts canceled. Options? , and... "technical difficulties with call center"
Old Apr 6, 2020, 1:05 pm
  #11  
OddJobMan
 
Join Date: Dec 2019
Location: Somerset
Programs: BA Gold, Mucci des Transports de Navette
Posts: 270
Originally Posted by UKtravelbear
really? When did you call as call volumes have dropped markedly in the last week or so.

I’ve had to call twice (silver line) in the last week and got through in minutes to an operator to cancel some flights, no pressure to take a voucher either.


I also had to call AA yesterday (general UK number) To cancel some flights after a schedule change for May and again call answered very quickly and refund process initiated.
It must be luck of the draw. I called this morning on both the silver line and the number on the website and just got PET (permanent engaged tone).
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