Are VS currently paying out on agreed refunds ?
I have 3 VS Miles bookings, 2 of which were cancelled by VS and one of which I cancelled myself. I requested the refunds on Whatsapp chat, which worked well and I have an on-screen record confirming that I will get the refunds due (less £30 on one of the bookings)
The miles have been refunded OK, but no sign of the substantial cash elements. The cancellations were on 19 March, so effectively 3 weeks ago. I appreciate that VS is in financial trouble, so am trying to work out whether they are deliberately withholding all payments, even if agreed to be due, and whether it will do any good to chase (and if so, how best to do it).