FlyerTalk Forums - View Single Post - 3 of 4 flts canceled. Options? , and... "technical difficulties with call center"
Old Apr 6, 2020, 6:17 am
  #8  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
OP asks whether he may obtain a refund.

Simply call the US #, put the phone on speaker + mute and multi-task. It should not take long in any event. Make it clear that you wish to cancel for a refund and that ought to take care of it.

Both EC 261/2004 and US DOT rules require that refunds be processed within 7 days. Thus, on the 8th day, if you have not received notice that your refund is forthcoming, you should initiate a chargeback with your credit card issuer (bank).
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