Dear XXXX,

We hope you and yours are keeping safe and well. Your continued loyalty and support is really appreciated as we navigate unprecedented challenges during this extraordinary time.

As a thank you from all of us, we'd like to give you XXX bonus Tier Credits.

We know that your opportunity to fly with us may be limited in the coming weeks, so these Tier Credits will help you maintain XXX status or progress to XXX this anniversary year. Your bonus Tier Credits will be automatically credited to your account shortly - we've got you covered.

If your tier status expired in March and these Tier Credits would have maintained your tier, we will review your account on this basis within the next few days.