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Thread: Voucher Option
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Old Mar 31, 2020, 2:44 pm
  #20  
geosch
 
Join Date: Jun 2013
Posts: 286
So I got the voucher today, took them five days to issue it (pretty good under current circumstances; they wrote it would take "up to 15 business days"). The voucher is valid for five years from the day of issue (the same is true for their purchasable gift vouchers), so way better than what most airlines are currently trying to satisfy their customers with.
Unfortunately EI did not add the 10% on top which they had announced in their initial email. Did anyone get the 10% bonus for flights that were cancelled by EI?
In my situation I think a voucher is better than cash refund, since the latter would go to the OTA the ticket has been purchased through, and I haven't heard back from them and I'm afraid that the OTA might file for bankruptcy before returning any money to customers.
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